会展培训 第8期

呼叫中心与客户服务峰会

日期：2012年9月17-18日地点：伦敦

介绍：

The Call Centre & Customer Services Summit is specifically organised for senior Managers, Directors and Buyers who are directly responsible for the procurement of their call centre and customer service equipment and related products and services.

详情：

银行与金融服务业客户体验管理大会

日期：2012年9月18-20日地点：伦敦

介绍：

Where can you hear from the Chairman and Co-Founder of Metro Bank, the Financial Ombudsman Service, Retail Banks, Investors, Insurers, Google and Virgin?

For the first time ever, all of these leaders and experts in customer experience are coming together in one forum: The Customer Experience Management for Banking and Financial Services Conference.

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呼叫中心演示与大会

日期：2012年10月9-11日

地点：美国德克萨斯州达拉斯市介绍：

With the largest network of your peers and the most comprehensive call center instruction, this is the ONLY Fall event with a consistent track record of providing tools & techniques for immediate implementation. Call Center Demo & Conference is developed BY the industry, FOR the industry through an independent advisory board – guaranteeing a multi-faceted, impartial educational program featuring the timely and topical issues that are facing the industry today.

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电信行业客户体验管理北美峰会

日期：2012年10月23-25日

地点：美国佐治亚洲亚特兰大市介绍：

At Telecoms IQ’s 2nd Customer Experience Management in Telecoms – North America Summit, you will learn from compelling and results-driven case studies from both your telecoms peers and those industries renowned for their customer experience.

详情：

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社会化媒体客户服务峰会

日期：2012年10月23-24日地点：美国纽约

介绍：

The Social Media for Customer Service Summit is back. This flagship event is becoming the meeting place for social media and customer service practitioners alike to learn best practice from big brands. If you want to embed social media throughout your customer service function and build your 2012 strategy then this summit is built for you. You will hear from the very best in this space – no gurus or agencies, but those with everyday experience in overcoming the challenges you face.

详情：

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