会展培训 第3期

第三届全球联络论坛2012

时间：2012年3月12-14日

地点：墨西哥城

介绍：

The 3rd Global ContactForum, is the international gathering event of Contact Center, Customer Contact & BPO professionals from around the world. Yearly, they come together in Mexico City to network, share knowledge, discuss industry challenges, showcase new technologies and present the best practices.

详情：

www.省略/

全球卓越CRM与忠诚度

时间：2012年3月13-14日

地点：里斯本

介绍：

Learn to better understand the key points of CRM through a number of highly relevant and practical case studies. Broaden your knowledge with real life examples from various industries. Figure out how to create a bonding relationship with your customer, which will really last. Explore new trends in Social Media and their impact on the CRM and Loyalty. Find answers to your questions from top leaders from various industries.

详情：

cross.省略/global-crmloyalty/

全球服务业大会

时间：2012年3月15日

地点：纽约

介绍：

Welcome to the next generation of the services economy where we have technology and business processes enmeshing with each other on a global scale to unlock business value. Global sourcing of these services have gone beyond the paradigms of large scale outsourcing, offshoring, distributed global delivery, managed services, and such other mechanisms. Various models, old and new, will coexist to make this a reality; the scope is inherently global and the returns are implicitly valuable.

详情：

www.省略/events/ gsc2012/

第三届亚洲联络中心大会

时间：2012年3月20-21日

地点：新加坡

介绍：

Using the contact centre to boost agility. Be one of the few profitable contact centres in Asia by attending the 3rd Annual Contact Centres Asia conference. This is the only meeting where award winning organisations will showcase their successful service strategies and outline road maps towards delighting customers whilst minimising costs and creating revenue.

详情：

www.省略/Event. aspx?id=653726

欧洲呼叫中心峰会

时间：2012年3月21-23日

地点：伦敦

介绍：

Customer Management IQ, who brought you the acclaimed 13th Call Center Week in Las Vegas, are delighted to announce Call Centre Summit EUROPE. Bringing our unique focus on cross functional strategy, performance excellence and practical facts and figures this conference identifies the key challenges faced by call centre leaders today and gives you the answers.

详情：

www.省略/ Event.aspx?id=630616

中国服务外包领军者年会

时间：2012年3月21日-22日

地点：天津泰达万丽酒店

介绍：

中国服务外包领军者年会由中国外包网和天津鼎韬外包服务有限公司旗下鼎韬服务外包研究院联合主办，《中国服务外包》杂志、全国服务外包考试管理中心、TPI、IIOM（全球外包管理协会）等机构支持协办的针对服务外包行业年度大会。大会凭借其定位，紧抓产业发展动向及核心要素，目标为打造中国服务外包行业的“达沃斯”！中国服务外包领军者年会覆盖服务外包产业全行业从业者以及服务外包产业关注者，是汇集中国服务外包领军企业高管以及业内权威专家、服务机构的中国服务外包产业的“GARTNER年会”。

详情：

www.省略/special/2012/321/ anniversary/

第九届远程服务年度峰会

时间：2012年3月26-28日

地点：迈阿密

介绍：

As systems become more complicated and business enterprises expand globally, it is imperative that service management strategies keep pace. Smart remote services provide a proactive way to remotely diagnose problems, monitor system health and transform gathered data into valuable knowledge. Attend IQPC’s 9th Annual Remote Services Summit to learn how to best manage value-added smart services and effectively utilize product feedback.

详情：

www.省略/Event. aspx?id=672074

客户联络高层论坛2012

日期：2012年4月16-18日

地点：基尔戴尔

介绍：

During the 2011 Executive Customer Contact Exchange, VPs and Directors of Customer Service, Operations and Sales from a broad range of leading international brands told us that balancing reduced customer contact and improved customer experience relies heavily on an organisations’ ability to effectively engage, motivate and rewards their people, deliver continuous service improvements, and select the right technologies that will drive business results, fast.

详情：

www.省略/Event. aspx?id=546538

客户联络规划大会2012

日期：2012年4月23-24日

地点：布莱克普

介绍：

Our 2012 Customer Contact Planning and Strategy conference offers an unparalleled rich mix of topics and networking opportunities, focused specifically on your needs and that of the colleagues and partners with whom you need to work to deliver change in your contact centre.

详情：

planningforum.co.uk/Default.aspx?tabid=653